Terms of Service

Last updated: September 6, 2025

Welcome to PrimeSync, a relationship-management application (the “App”) provided by Highjump Labs, LLC (“Highjump Labs,” “we,” “our,” or “us”). These Terms of Service (the “Terms”) govern your access to and use of the App and any related websites, services, or content we provide (collectively, the “Services”). By downloading, installing, or using the Services you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

These Terms incorporate our Privacy Policy by reference. Please review it carefully because it explains what we collect, how we use it, and your rights.

1) Eligibility & Account Registration

1.1 Minimum Age. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the Services. By using the Services, you represent and warrant that you are 18+ and have legal capacity to enter into these Terms.

1.2 Account Creation. You may create an account using a valid email address and password. You are responsible for maintaining the security of your credentials and for all activity under your account.

1.3 Verification. We may request identity or ownership verification (for example, if we suspect compromise, fraud, or misuse).

1.4 Not for minors. Do not register for or use the Services if you are under 18.

2) The Services

2.1 Description. PrimeSync is a private relationship CRM that lets you store notes, menstrual-cycle information, intimate-activity logs, photos, and other data about people you interact with (“User Content”).

2.2 Privacy by design. User Content is private to your account; we do not provide public sharing or community features. Data is transmitted over TLS/HTTPS and encrypted at rest on our Google Cloud/Firebase infrastructure in the United States.

2.3 Free & paid tiers. You may track up to three (3) profiles for free. Tracking four (4) or more profiles requires a paid subscription (“PrimeSync Pro”) available monthly or annually via Apple App Store or Google Play in-app purchase (IAP).

2.4 Platform terms. Your use of the Services is also subject to the applicable platform’s terms (Apple/Google). Prices and taxes are set/displayed by the platform in your region.

2.5 Third-party data you enter (consent required). If you add information about another person (e.g., a partner’s cycle), you must have that person’s express permission. You can remove such information at any time, and we may delete it upon request from the person concerned (see Privacy Policy).

2.6 No medical/clinical use. PrimeSync is not a medical device and is not intended for healthcare providers. Do not store Protected Health Information (PHI) on behalf of a provider or insurer; our Services are not subject to HIPAA.

3) Subscriptions, Billing & Refunds

3.1 Billing. All payments are processed by Apple or Google. We do not collect or store your full payment details and we do not use Stripe in the mobile app.

3.2 Renewal & cancellation. Subscriptions renew automatically unless you cancel at least twenty-four (24) hours before the end of the current period. Manage or cancel in your Apple ID or Google Play settings.

3.3 Trials. We do not offer free trials at this time (subject to change by region or store promotions).

3.4 Refunds.

  • Apple: Refunds are handled solely by Apple (reportaproblem.apple.com).

  • Google Play: Google may grant refunds within forty-eight (48) hours; thereafter, sales are generally final.
    We cannot issue refunds directly.

4) User Content & License

4.1 Your rights. You retain all rights to your User Content.

4.2 License to us (limited). You grant us a worldwide, non-exclusive, royalty-free, revocable license to host, store, back up, process, and transmit User Content solely to operate, maintain, and improve the Services and to provide features you request (e.g., sync, reminders, predictions).

4.3 Deletion. You may delete your account in the App. We remove User Content from production systems promptly and from encrypted backups within 90 days, except where retention is required by law or for fraud/security. (See Privacy Policy for details.)

5) Acceptable Use

You agree not to use the Services to:

  • violate any law (including harassment, stalking, defamation, or IP infringement);

  • collect or upload data about anyone without their informed consent;

  • store or upload sexual or reproductive data about anyone under 18 (zero tolerance);

  • interfere with or disrupt the Services or related networks;

  • probe, scan, or test the vulnerability of any system or network.

We may suspend or terminate accounts for fraud, abusive behavior, illegal activity, policy violations, or non-payment.

6) Health & Relationship Disclaimers

6.1 Informational use only. PrimeSync is for informational and organizational purposes. We are not medical professionals, counselors, or therapists. The App does not diagnose, treat, cure, or prevent any condition, nor provide professional relationship advice.

6.2 No guaranteed accuracy. Cycle predictions, reminders, and suggestions are estimates based on data you provide and may be inaccurate. Do not rely on the App for health or reproductive decisions. Always consult a qualified health professional with questions about health or medical conditions. Do not use the App in emergencies.

6.3 No medical device / no HIPAA. PrimeSync is not a medical device and is not intended for clinical use. Do not store PHI; our Services are not subject to HIPAA.

6.4 Third-party data consent. You are responsible for obtaining permission from any person whose information you store in the App and for honoring any request they make to delete it.

7) Security & Data Practices

7.1 Security. Data is transmitted over TLS/HTTPS and encrypted at rest in Firebase/Google Cloud. We implement industry-standard safeguards; however, no method is 100% secure.

7.2 Analytics & crashes. We use Firebase Analytics (app), Google Analytics (website), and Firebase Crashlytics (crash reporting) to understand usage and reliability. These tools do not receive your private health content.

7.3 Biometrics. Face ID / fingerprint unlock is optional and processed locally on your device. We do not receive your biometric data.

7.4 Privacy Policy. Our Privacy Policy explains what we collect, how we use it, and your choices. It forms part of these Terms.

8) Suspension & Termination

We may suspend or terminate access if you violate these Terms or law, engage in fraud/abuse, or fail to pay. Upon termination, your license ends and your data is deleted in accordance with §4.3 and our Privacy Policy.

9) Intellectual Property

9.1 Our IP. The Services (software, design, trademarks) are owned by Highjump Labs or its licensors and protected by U.S. and international laws.

9.2 Open source. The App may include open-source components licensed under their respective licenses; acknowledgments are provided where required.

10) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER HIGHJUMP LABS nor its affiliates WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF USD 100 OR THE AMOUNT YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations; some of the above may not apply to you.

12) Indemnification

You agree to defend, indemnify, and hold Highjump Labs and its affiliates harmless from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your User Content, or your violation of these Terms. This includes claims related to storing another person’s information without consent.

13) Governing Law & Dispute Resolution

13.1 Governing Law. Kansas law governs these Terms and any dispute, without regard to conflict-of-law rules.

13.2 Arbitration; class-action waiver. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration under the AAA Consumer Arbitration Rules and the Federal Arbitration Act. No class actions or class arbitrations.

  • Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing hello@primesync.app from your account email with the subject “Arbitration Opt-Out.”

  • Small claims. Either party may bring an individual claim in small-claims court in Johnson County, Kansas.

  • Injunctive relief. Either party may seek temporary or preliminary relief in court to protect IP or prevent misuse while arbitration is pending.

13.3 Venue. If a claim proceeds in court (e.g., arbitration is found unenforceable), the exclusive venue will be the state or federal courts in Johnson County, Kansas. You and we waive any objection to venue or forum non conveniens.

14) Changes to the Terms

We may modify these Terms. We will provide in-app or email notice of material changes at least 14 days before they take effect. If you do not agree, stop using the Services and cancel your subscription through your platform account settings before the effective date. Your continued use after the effective date constitutes acceptance of the revised Terms.

15) Assignment

We may assign these Terms (e.g., in a merger, acquisition, or sale of assets). You may not assign these Terms without our prior written consent.

16) Miscellaneous

Severability. If any provision is unenforceable, the rest remain in effect.
Waiver. Our failure to enforce a provision is not a waiver.
Force Majeure. We are not liable for delays or failures due to causes beyond our reasonable control.
Electronic Communications. You consent to receive notices and disclosures electronically (in-app or email).
Entire Agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Services.

17) Third-Party Beneficiaries (Platform Providers)

To the extent required by platform rules, Apple Inc. and Google LLC (and their subsidiaries) are third-party beneficiaries of these Terms and may enforce applicable provisions. You acknowledge that Apple/Google are not responsible for providing any maintenance or support for the App.

18) Contact

Questions about these Terms? Contact hello@primesync.app (or hello@highjumplabs.com) or mail:

Highjump Labs, LLC
4601 E. Douglas Ave., Suite 150
Wichita, KS 67218 USA

Thank you for using PrimeSync!