Privacy Policy
Last updated: June 24, 2025
Highjump Labs, LLC (“Highjump Labs,” “we,” “our,” or “us“) respects your privacy. This Privacy Policy explains what data we collect, how we use it, how we share it, and the choices you have when you use PrimeSync and our related websites, products, and services (collectively, the “Services“). If you do not agree with this policy, please do not use the Services.
1. Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Email address, password (hashed), optional name, phone number, social‑media handle | Create and secure your account; communicate with you |
| Relationship Data (User Content) | Notes, photos, menstrual‑cycle information, intimate‑activity logs, other text you deliberately add | Provide the core CRM features you request |
| Device & Usage Data | IP address, device ID, operating system, app version, crash logs, coarse location (derived from IP), in‑app actions | Analytics, security, debugging and service improvement |
| Sensitive Data | Health‑related cycle info, sexual‑activity notes | Provide reminders & analytics at your request (you control whether to enter this data) |
| Cookies & Similar Tech (website only) | First‑party cookies for analytics; see § 6 | Understand website traffic and improve marketing |
We do not intentionally collect data from or about children under 13. See § 11.
2. How We Use Your Information
We use personal information to:
Provide & maintain the Services (e.g., store your notes, sync across devices, send reminders);
Process in‑app purchases and manage subscriptions via Apple App Store or Google Play (we never see your full card details);
Send administrative messages (e.g., password resets, billing notices);
Send promotional emails or push notifications by default; each message includes an opt‑out link or toggle (§ 7);
Analyze usage with Firebase Analytics & Google Analytics to improve performance and plan new features;
Prevent fraud and secure the Services (e.g., monitor suspicious log‑ins);
Comply with legal obligations and enforce our Terms of Service.
3. Legal Bases (Notice for EEA/UK Users)
PrimeSync currently targets users in the United States. If you reside in the EEA/UK and choose to use the Services, our lawful bases under the GDPR/UK GDPR are:
| Purpose | Lawful Basis |
| Account registration & core features | Contract (Art. 6 (1)(b)) |
| Analytics & crash reporting | Legitimate interests (service improvement) |
| Marketing emails/push | Consent (you may withdraw anytime) |
| Compliance with law | Legal obligation |
We rely on Standard Contractual Clauses for transfers of EEA/UK data to the United States (Google Firebase & Analytics).
4. How We Share Information
We share personal information only as necessary:
| Recipient | Role | What They Receive |
| Google Firebase & Google Cloud | Cloud hosting, database, analytics | User Content (encrypted at rest) & usage metrics |
| Apple App Store / Google Play | Payment processors | Purchase receipts & subscription tokens |
| Service providers & advisors (e.g., auditors) | Contracted support | Limited data under confidentiality |
| Law enforcement / regulators | Legal compliance | As required by law or court order |
We do not “sell” or “share” your personal information for cross‑context behavioural advertising as defined by the California Consumer Privacy Act (CCPA/CPRA). We may publish aggregate, de‑identified usage statistics (e.g., “average number of profiles tracked per user”), but these cannot reasonably identify you.
5. Data Retention & Deletion
| Data Type | Retention Period |
| User Content & Account Data | Deleted from live systems immediately after you confirm account deletion. Encrypted backups are purged within 90Â days. |
| Purchase Records | 7Â years (tax & accounting) |
| Analytics & Logs | Up to 12Â months, then aggregated or deleted |
If retention periods change, we will update this policy.
6. Cookies & Tracking Technologies (Website)
Our marketing site uses first‑party cookies for:
Strictly necessary operations (e.g., load balancing);
Analytics via Google Analytics (anonymised IP, no behavioural advertising).
We currently do not set marketing/remarketing cookies. If that changes, we will update the site banner and this policy.
7. Your Choices & Controls
Access & Export: A self‑service JSON/CSV export tool is coming soon. Until then, email us to request a copy.
Correction: Edit your data at any time in‑app.
Deletion: Use the in‑app Delete Account button; we erase data per § 5.
Marketing Opt‑out: Tap “Unsubscribe” in emails or disable promotional push notifications in Settings.
Do Not Track: PrimeSync does not respond to DNT browser signals, but you can disable analytics cookies via the cookie banner.
California residents can exercise CCPA rights (access, deletion, correction, limit use of sensitive info) by emailing us at hello@highjumplabs.com.
8. Security
We employ administrative, technical, and physical safeguards, including:
Encryption in transit (TLS 1.2+) and at rest (AES‑256 on Firebase);
Role‑based staff access with audit logs;
Regular security reviews and monitoring for vulnerabilities;
Optional biometric unlock (Face ID / fingerprint) stored locally on your device.
No system is 100 % secure, but we strive to protect your information.
9. International Transfers
Your data is stored on Google Cloud servers located in the United States. If you reside outside the US, be aware that U.S. laws may differ from those in your jurisdiction. Where required, we use approved transfer mechanisms (e.g., Standard Contractual Clauses).
10. Changes to This Privacy Policy
We may update this policy. Material changes will be announced in‑app or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
11. Children’s Privacy
PrimeSync is not directed to children under 13 and we do not knowingly collect data from them. If we learn we have, we will delete it immediately. Parents who believe their child has provided data can contact us at the address below.
12. Contact Us
Questions, concerns, or requests? Email hello@highjumplabs.com or write to:
Highjump Labs, LLC
4601 E. Douglas Ave., Suite 150
Wichita, KS 67218 USA
If you reside in the EEA/UK, you may also lodge complaints with your local data‑protection authority.
Thank you for trusting PrimeSync to help organize your relationships.
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