Terms of Service

Last updated: June 24, 2025

Welcome to PrimeSync, a relationship‑management application (the “App”) provided by Highjump Labs, LLC (“Highjump Labs,” “we,” “our,” or “us”). These Terms of Service (the “Terms”) govern your access to and use of the App and any related websites, services, or content we provide (collectively, the “Services”). Please read them carefully.

By downloading, installing, or using the Services you agree to be bound by these Terms. If you do not agree, do not access or use the Services.

1. Eligibility & Account Registration

1.1 Minimum Age. You must be at least 13 years old (or the minimum age in your jurisdiction, if higher) to use the Services. By using the Services, you represent that you meet this requirement and have legal capacity to enter into these Terms.

1.2 Account Creation. You may create an account using a valid email address and password. You are responsible for maintaining the security of your login credentials and for all activity that occurs under your account.

1.3 No Special Verification. We do not require additional identity verification at this time. However, we may request verification if we have reason to believe your account is compromised or being misused.

2. The Services

2.1 Description. PrimeSync is a private relationship CRM that allows you to store notes, menstrual‑cycle information, intimate activity logs, photographs, and other data about the people you interact with (collectively, “User Content”).

2.2 Privacy by Design. All User Content is stored privately in your personal account; we do not provide public sharing or community features. Data is transmitted over encrypted HTTPS connections and encrypted at rest on our Cloud Firestore/Firebase infrastructure (physically located in the United States).

2.3 Free & Paid Tiers. You may track up to three (3) profiles for free. Tracking four (4) or more profiles requires a paid subscription plan (“PrimeSync Premium”) available on a monthly or annual basis through Apple App Store or Google Play in‑app purchases (“IAP”).

3. Subscriptions, Billing & Refunds

3.1 Billing. All payments are processed by Apple App Store or Google Play. We do not collect or store your payment information.

3.2 Renewal & Cancellation. Premium plans renew automatically at the end of each billing period unless you cancel at least twenty‑four (24) hours before renewal. You can manage or cancel your subscription in your Apple ID or Google Play settings at any time.

3.3 Trials. We do not offer free trials at this time.

3.4 Refunds. Apple App Store: Refunds are handled solely by Apple; you may submit a request via reportaproblem.apple.com. Google Play: Google may grant refunds within forty‑eight (48) hours of purchase; thereafter all sales are final. We have no authority to issue refunds directly.

4. User Content & License

4.1 Your Content Remains Yours. You retain all rights to User Content you store in the Services.

4.2 Limited License to Us. You grant Highjump Labs a worldwide, non‑exclusive, royalty‑free, revocable license solely to host, store, back up, and make the User Content available to you and anyone you expressly authorize. We will never disclose or display your private content publicly without your consent, except as required by law.

4.3 Data Deletion. You may permanently delete your account within the App’s settings. We will purge your User Content from production systems immediately and from encrypted backups within thirty (30) days, except where retention is required by law or legitimate business purposes (e.g., fraud prevention).

5. Acceptable Use

Because User Content is private, we do not actively monitor it. Nevertheless, you agree that you will not use the Services to:

  • Violate any applicable law, including laws on harassment, stalking, defamation, or intellectual‑property infringement;

  • Collect or upload data about anyone without their informed consent;

  • Upload content involving minors in sexual contexts (zero tolerance);

  • Interfere with or disrupt the Services or networks connected to them.

We reserve the right to suspend or terminate accounts engaged in fraud, abusive behavior, illegal activity, or non‑payment, with or without notice.

6. Health & Relationship Disclaimers

6.1 Informational Use Only. PrimeSync is provided for informational and organizational purposes only. We are not medical professionals, counselors, or therapists. The App is not intended to diagnose, treat, cure, or prevent any medical condition, nor to provide professional relationship advice.

6.2 No Guaranteed Accuracy. Cycle predictions and reminders are estimates based on data you input. Do not rely solely on the App to make health or reproductive decisions.

6.3 Third‑Party Data. You are responsible for obtaining the consent of any person whose information you store in the App.

7. Security & Data Practices

7.1 Encryption. All data is transmitted over TLS/HTTPS and encrypted at rest in Firebase. We implement industry‑standard security controls. No method of electronic storage is 100 % secure; accordingly, we cannot guarantee absolute security.

7.2 Analytics. We use Firebase Analytics and Google Analytics to understand usage patterns. These tools collect device identifiers and event data but not the private User Content you store.

7.3 Biometrics. Face ID or fingerprint unlock is optional (“opt‑in”). Biometric data never leaves your device; we only store a flag indicating that biometric authentication is enabled.

8. Suspension & Termination

We may suspend or terminate your access immediately if you:

  1. Violate these Terms or any law;

  2. Engage in fraud or abusive behavior;

  3. Fail to pay subscription fees.

We are not obligated to provide an appeals process. Upon termination, your license to use the Services ends and, unless legally prohibited, your data will be deleted in accordance with Section 4.3.

9. Intellectual Property

9.1 Our IP. PrimeSync, including its software, design, and trademarks, is owned by Highjump Labs or its licensors and protected by US and international laws.

9.2 Open Source. The App may include open‑source components licensed under their respective licenses. Acknowledgments are provided in‑app where required.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, HIGHJUMP LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HIGHJUMP LABS OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (i) USD 100 OR (ii) THE AMOUNT YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold Highjump Labs and its affiliates harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services or violation of these Terms.

13. Governing Law & Dispute Resolution

13.1 Governing Law. These Terms and any dispute between you and Highjump Labs are governed by the laws of the State of Kansas, without regard to its conflict‑of‑law principles.

13.2 Mandatory Arbitration & Class‑Action Waiver. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration under the Federal Arbitration Act and administered by the American Arbitration Association. You and Highjump Labs waive any right to a jury trial or to participate in a class action.

13.3 Venue. If a claim proceeds in court (for example, if the arbitration agreement is found unenforceable), you agree that the exclusive venue will be the state or federal courts located in Johnson County, Kansas.

14. Changes to the Terms

We may modify these Terms at any time. We will notify you of material changes by in‑app notice or email at least fourteen (14) days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

15. Assignment

We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, or by operation of law. You may not assign these Terms without our prior written consent.

16. Miscellaneous

  • Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force.

  • Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

  • Force Majeure. We are not liable for any delay or failure to perform due to causes beyond our reasonable control.

17. Contact

If you have any questions about these Terms, please contact us at hello@highjumplabs.com or via mail at:

Highjump Labs, LLC
4601 E. Douglas Ave., Suite 150
Wichita, KS 67218 USA


Thank you for using PrimeSync!